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Formation of Emergency and Urgent Ambulance Service - UK

Emergency and urgent response, high-dependency and critical care.

A group of UK based doctors required an ambulance service capable of delivering emergency and urgent response, high-dependency patient transfer and international repatriation services. Significant sums of money had been invested but owing to disputes with managerial staff, contractors and suppliers, by February of 2016, the organisation was facing the prospect of closure.  

Within ten weeks of The 625 becoming involved a complete transformation had taken place. The failing and near-bankrupt organisation was now safe, effective, caring, responsive and well-led; and had successfully registered with the Care Quality Commission.  

“At the end of the first audit The 625 team gave us new plan which set really clear deliverables, timescales, budgets, individual responsibilities and accountabilities. Things had gone from crisis to calm in a really short time. By the time the CQC arrived buildings, vehicles, compliance, safeguarding, quality, governance, equipment, resources, policies, procedures were ready. It was a hard ten weeks, but we could see the project coming together really fast and really well, and that was hugely motivating. The result was outstanding and there’s no question in my mind, we simply couldn’t have done it without The 625.” AT Allen - CQC Registered Manager